Subscription & Billing Policy

Effective Date: July 9, 2026

This policy applies to paid plans, usage credits, and other purchases made directly from Shotro inc. It supplements the Terms of Use. The price, billing interval, included features, usage limits, taxes, and renewal terms displayed at checkout form part of your purchase.

Automatic renewal: A subscription continues and your payment method is charged at the disclosed interval until you cancel. You may cancel online before renewal to avoid the next charge. Cancellation does not normally refund the current billing period, except where this policy or applicable law provides otherwise.

1. Prices, Billing, and Taxes

Prices are shown before purchase in the stated currency. Applicable sales, use, value-added, or similar taxes may be added unless the displayed price includes them. By purchasing, you authorize Shotro and its payment processor, Stripe, to charge the selected payment method for the initial purchase and each renewal. Keep your billing information current.

Monthly plans renew monthly and annual plans renew annually on or about the corresponding calendar date. If a date does not occur in a month, billing may occur on that month’s last day. Processing delays may shift the charge date slightly without changing the service period.

2. Renewal Disclosures and Confirmation

Before you subscribe, checkout will clearly present the recurring price, billing frequency, subscription length (if any), cancellation method, and any material trial or promotional terms. We will obtain affirmative consent to recurring charges separately from unrelated terms and provide a durable confirmation, normally by email, containing the offer terms and cancellation instructions.

For California consumers, Shotro will retain verification of affirmative consent for at least three years, or one year after the subscription ends, whichever is longer. Shotro will provide an annual reminder for annual automatic-renewal arrangements. For an initial term of one year or longer that automatically renews, Shotro will also send the required notice 15 to 45 days before renewal. For a qualifying free trial or promotional price lasting more than 31 days, Shotro will send the required notice 3 to 21 days before it ends. A fee-change notice will be sent 7 to 30 days before the change takes effect. Each notice will include an easy cancellation method, as applicable.

For consumers elsewhere, we will retain consent records and provide reminders and change notices within the periods required by applicable law.

3. Cancellation

You may cancel a direct Shotro subscription through the same online account or subscription interface used to manage it, without unnecessary steps, or by emailing support@shotro.ai from the account email. We may reasonably verify an email request to protect the account.

Cancellation takes effect at the end of the paid billing period unless the law requires an earlier result. You keep paid access until then. After cancellation or downgrade, features, storage, collaboration, generation capacity, and unused plan benefits may change or end. Export content you need before access ends. Purchases through a third-party marketplace are governed by that marketplace’s billing and cancellation process.

4. Refunds

Except for withdrawal rights, defective digital services, an express checkout promise, or another right that cannot lawfully be excluded, completed charges are non-refundable and we do not provide prorated refunds for unused time. If Shotro ends a prepaid subscription without cause, we will provide an appropriate refund of the unused prepaid portion where required.

To request a legally required refund, contact support@shotro.ai with the account email, charge date, and reason. This policy does not limit charge-error rights available from your payment provider or rights under mandatory consumer law.

5. Credits and Usage Units

A plan or separate purchase may include credits, tokens, generation units, or similar usage balances (“Credits”). Checkout or the applicable plan description will state the quantity, use, and any expiration. Credits are a limited contractual right to use eligible Shotro features; they are not money, stored value, property, or transferable, and have no cash value except where law requires otherwise.

Promotional Credits may expire as disclosed when issued. Paid Credits expire only as clearly disclosed at purchase and subject to applicable law. The Credits required for a generation may vary with model, resolution, duration, compute demand, or feature, as shown before use. Failed generations are restored or handled according to the in-product rule presented for the feature.

6. Plan and Price Changes

Upgrades may take effect immediately with a prorated or other disclosed charge. Downgrades normally take effect at the next renewal. We may change future pricing or plan features. For an existing automatically renewing subscription, we will provide clear advance notice of a material price increase and obtain any consent required by law. You may cancel before the change applies.

7. Failed Payments

If payment fails, we or Stripe may retry the charge and ask you to update your payment method. We may restrict paid features after reasonable notice, while preserving access required by law. You remain responsible for amounts properly due. We do not charge a separate late fee unless clearly disclosed and lawful.

8. EU and UK Consumer Withdrawal Rights

If you are an EEA or UK consumer, you generally have 14 days from entering a subscription contract to withdraw without giving a reason. To withdraw, send an unambiguous statement to support@shotro.ai before the period expires, identifying your account and purchase. You may use this text: “I hereby withdraw from my contract for [plan], ordered on [date], under account [email].”

If you ask us to begin a recurring digital service during the withdrawal period, we may charge a proportionate amount for service supplied before withdrawal where the law allows and the required request was obtained. For digital content supplied immediately and not on a tangible medium, the withdrawal right may be lost only after your express prior consent, acknowledgment of that consequence, and required confirmation. Checkout will request these statements when applicable.

Nothing in this policy limits mandatory remedies if digital content or a digital service is faulty, not as described, or not supplied with reasonable care and skill. Depending on applicable law, remedies can include repair, repeat performance, price reduction, termination, or refund.

9. Contact

Billing questions: support@shotro.ai
Shotro inc., 3101 Ocean Park Blvd Ste 200, #612, Santa Monica, CA 90405.